Should a purchase disappoint you have 10 days from delivery to start a return, and the steps are below.
What can come back
A return is accepted where the item is unused and the box, fittings and invoice are all returned.
- Unused, nothing fitted or assembled
- The invoice included
- All original packaging, labels and small parts
Outside the policy
- Anything broken after it arrived, whether by use or assembly
- Items sent back without the box, fittings or accessories
- Requests raised after the 10 days window closes
- Products the listing flags as final sale
Swapping an item
We do not offer a direct exchange for a different size or colour. Return the original, take the refund, and order again.
Who covers the courier
Where an item is damaged, faulty, wrong or short, the return costs you nothing, as long as it is reported inside 48 hours of delivery with video of the unboxing.
Where nothing is wrong with the item, you cover the return postage . No restocking fee is applied in any case.
Your refund
Following inspection of the returned item the refund goes out within 7 business days — money paid by UPI returns to that UPI ID; cash paid to the courier comes back by bank transfer.
Expect a short lag at your bank’s end, and there is nothing we can do to hurry it.
How to begin
Write to [email protected] or call +91 9425060146. Give us the order number and what is wrong, attaching the unboxing video where the item arrived damaged or incorrect Our reply carries the return address and the steps that follow.