Sometimes you want an order stopped, and the timing is what decides whether we can.

Before it leaves

An order that has not gone to the courier can be cancelled at no charge . We pack against a 3:00 PM IST cut-off, so early messages are the ones we can act on.

Reach us at [email protected], or on +91 9425060146 during customer service hours. Ask for the cancellation with your order number and we confirm it by reply.

After dispatch

A collected parcel cannot be pulled back . Use the return policy instead — 10 days from delivery.

When the money comes back

Prepaid orders stopped before dispatch are refunded in 5 to 7 working days — the timeline the Reserve Bank of India sets for payment reversals.

A cancelled cash-on-delivery order was never paid for, so no refund arises, and no fee is deducted for cancelling.

Cancellations from our side

Occasionally we have to cancel an order ourselves — stock that turns out damaged, a pin code our couriers will not reach, or details we cannot verify. We explain why and refund in full.

A cancelled order beats a bad parcel.